Your Privacy Matters
aan77 is committed to protecting your personal information and respecting your privacy rights. This Privacy Policy explains how we collect, use, store, and safeguard your data when you use our gaming platform. By creating an account or using our services, you consent to the data practices described in this policy.
1. Introduction and Scope
This Privacy Policy applies to all users of the aan77 platform located at https://aan77.cam, including all associated mobile applications, subdomains, and related services. This policy describes our practices concerning the collection, use, disclosure, and protection of personal information for users accessing our services from Indonesia and other supported jurisdictions.
aan77 operates as a data controller with respect to personal information collected through our platform. We process your personal data in accordance with international data protection standards and applicable gaming regulations. Our legal basis for processing includes contract performance, legal obligations, legitimate interests, and user consent where required.
This policy should be read in conjunction with our Terms and Conditions and other platform policies. If you have questions about how we handle your personal information, please contact our Data Protection Officer using the contact details provided at the end of this document.
2. Information We Collect
aan77 collects several categories of personal information necessary to provide our gaming services, comply with legal obligations, and enhance user experience. The types of data we collect include:
2.1 Account Registration Information
When you create an account with aan77, we collect:
- Full legal name as it appears on government-issued identification
- Date of birth (to verify you meet the minimum age requirement of 21 years)
- Email address for account communications and notifications
- Mobile phone number for account security and verification purposes
- Residential address including city, postal code, and country
- Preferred username and secure password (stored in encrypted format)
- Preferred currency (Indonesian Rupiah / IDR)
2.2 Identity Verification Documents (KYC)
To comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations, we collect:
- Government-issued photo identification (KTP Nasional, passport, or driver's license)
- Proof of address documents dated within the last three months (utility bills, bank statements, government correspondence)
- Verification selfie photographs holding your identification document
- Additional documentation may be requested if initial verification is inconclusive
2.3 Financial and Transaction Data
For processing deposits and withdrawals, we collect:
- Bank account details including bank name (BCA, BRI, BNI, Mandiri, etc.), account number, and account holder name
- E-wallet information for OVO, DANA, GoPay, ShopeePay, and LinkAja transactions
- Transaction history including deposit amounts, withdrawal requests, and timestamps
- Payment method preferences and saved payment instruments
2.4 Gameplay and Usage Data
When you use our gaming services, we automatically collect:
- Game play history including games played, bets placed, wins, and losses
- Login timestamps and session duration
- Device information including device type, operating system, browser type, and screen resolution
- IP address and approximate geographic location based on IP
- Browsing behavior and interaction with platform features
- Bonus and promotion participation records
2.5 Communications and Support Data
When you contact our customer support team or communicate with us, we collect:
- Contents of messages, emails, and live chat conversations
- Support ticket history and resolution records
- Feedback, surveys, and review responses
- Phone call recordings for quality assurance purposes (where permitted by law and with notice)
Data Encryption
All personal data transmitted between your device and our servers is protected by industry-standard SSL/TLS encryption protocols.
Access Controls
Your personal information is accessible only to authorized personnel who require it to perform their duties, under strict confidentiality agreements.
Secure Storage
Personal data is stored on secure servers with multiple layers of protection including firewalls, intrusion detection systems, and regular security audits.
3. How We Use Your Personal Data
aan77 processes your personal information for the following legitimate purposes:
3.1 Service Provision and Account Management
- Creating and maintaining your gaming account
- Processing deposits, withdrawals, and other financial transactions
- Providing access to casino games, sports betting, and live dealer services
- Managing bonuses, promotions, and loyalty program participation
- Facilitating customer support and responding to inquiries
- Sending transactional communications (deposit confirmations, withdrawal updates, account notifications)
3.2 Legal and Regulatory Compliance
- Verifying your identity and age (21+ requirement enforcement)
- Complying with Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations
- Detecting and preventing fraud, money laundering, and other illegal activities
- Maintaining records required by gaming licenses and regulatory authorities
- Responding to legal requests from law enforcement and regulatory bodies
- Enforcing our Terms and Conditions and other platform policies
3.3 Security and Risk Management
- Monitoring for suspicious activity, duplicate accounts, and terms violations
- Protecting against unauthorized access and data breaches
- Implementing responsible gaming measures including self-exclusion and deposit limits
- Conducting internal audits and security assessments
3.4 Service Improvement and Analytics
- Analyzing user behavior to improve platform functionality and user experience
- Conducting market research and player preference analysis
- Testing new features and optimizing existing services
- Generating aggregate statistics and reports (with anonymized data)
3.5 Marketing and Communications (With Consent)
- Sending promotional emails about new games, bonuses, and special offers
- Providing personalized recommendations based on gaming preferences
- Notifying you about platform updates and new features
Note: You can opt out of marketing communications at any time through your account settings or by using the unsubscribe link in our emails. Opting out does not affect transactional communications necessary for service provision.
5. Data Security Measures
aan77 implements comprehensive technical and organizational security measures to protect your personal information against unauthorized access, loss, misuse, alteration, or destruction:
| Security Layer | Protection Measures |
|---|---|
| Data Encryption | SSL/TLS 1.3 for data transmission; AES-256 encryption for data at rest |
| Access Control | Role-based access restrictions; multi-factor authentication for staff; strict need-to-know policies |
| Network Security | Firewalls; intrusion detection/prevention systems; DDoS protection; regular vulnerability scans |
| Password Protection | Bcrypt hashing with salt; mandatory strong password requirements; automatic session timeouts |
| Monitoring | 24/7 security monitoring; automated anomaly detection; comprehensive audit logging |
| Staff Training | Regular data protection and security awareness training for all personnel with data access |
Your Security Responsibilities
While we implement robust security measures, you also play a critical role in protecting your account. Never share your password, enable two-factor authentication when available, log out after sessions on shared devices, and report suspicious activity immediately to our support team.
6. Data Retention Period
aan77 retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
6.1 Active Account Data
Personal information for active accounts is retained for the duration of your relationship with aan77 plus any additional period required by gaming regulations and financial record-keeping laws.
6.2 Closed Account Data
After account closure, we retain certain personal information for:
- Financial records: 7 years (to comply with tax and anti-money laundering laws)
- KYC documents: 5 years after account closure (regulatory requirement)
- Transaction history: 7 years (financial record-keeping obligations)
- Self-exclusion records: Permanent retention (to honor exclusion requests even if you attempt to re-register)
- Marketing consent records: 3 years (to document opt-out requests)
6.3 Anonymization and Deletion
Once retention periods expire, personal data is either securely deleted or anonymized so it can no longer be associated with you. Anonymized data may be retained indefinitely for statistical analysis and research purposes.
7. Your Privacy Rights
As a user of aan77, you have the following rights regarding your personal information:
- Right to Access: Request a copy of all personal data we hold about you, including account information, transaction history, and KYC documents.
- Right to Rectification: Request correction of inaccurate or incomplete personal information. You can update most information directly through your account settings.
- Right to Erasure: Request deletion of your personal data, subject to legal retention requirements and legitimate business interests.
- Right to Data Portability: Receive your personal data in a structured, commonly used, machine-readable format for transfer to another service provider.
- Right to Object: Object to processing of your personal data for direct marketing purposes or based on legitimate interests.
- Right to Restriction: Request temporary restriction of processing while we verify accuracy or assess legitimate grounds for processing.
- Right to Withdraw Consent: Withdraw consent for data processing that was based on consent (does not affect lawfulness of prior processing).
To exercise any of these rights, please contact our Data Protection Officer using the contact information provided in Section 12 below. We will respond to your request within 30 days.
9. Third-Party Services and Links
The aan77 platform integrates third-party services including game providers (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt), payment processors, and analytics tools. These third parties have their own privacy policies governing how they collect and use data.
Our platform may contain links to external websites for informational purposes. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policy of any third-party website you visit.
When you use third-party game providers' content, certain gameplay data may be shared with them for game functionality and regulatory compliance. These providers are contractually obligated to protect your data and use it only for authorized purposes.
10. Children's Privacy Protection
The aan77 platform is strictly intended for adults aged 21 years and older. We do not knowingly collect personal information from individuals under the age of 21. Our age verification processes are designed to prevent underage access.
If we discover that we have inadvertently collected personal information from a minor, we will immediately delete the account, void all transactions, and remove all associated personal data from our systems. Parents or guardians who believe their child has provided personal information to aan77 should contact our Data Protection Officer immediately.
We encourage parents to use parental control software and internet filtering tools to prevent minors from accessing online gambling websites.
11. Privacy Policy Updates
aan77 reserves the right to modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes, we will notify users through:
- Email notification to the registered email address
- Prominent notice on the platform homepage
- In-account notification upon next login
The "Last Updated" date at the top of this policy indicates when the most recent changes were made. Continued use of the platform after policy updates constitutes acceptance of the revised policy. If you do not agree with changes, you must cease using our services and may request account closure.
We recommend reviewing this Privacy Policy periodically to stay informed about how we protect your personal information.
12. Contact Information and Data Protection Officer
If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer:
Data Protection Officer
Email: [email protected]
Subject Line: Privacy Inquiry - Data Protection
Response Time: We aim to respond to all privacy inquiries within 30 days
When contacting us about privacy matters, please provide:
- Your full name and registered email address
- Clear description of your inquiry or request
- Relevant account information (for verification purposes)
- Preferred response method (email reply)
For general customer support inquiries unrelated to privacy, please use our standard support channels available 24/7 through the platform.
Your Consent
By using the aan77 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein. If you do not agree with this policy, please do not use our services.
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